Xerox - People Problems


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Please note:

This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

Case Details:

Price:
Case Code : HROB015 For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Rs. 25 for Shipping & Handling Charges

Themes

HR Problems
Case Length : 09 Pages
Period : 1998 - 2001
Pub Date : 2002
Teaching Note : Available
Organization : Xerox Corporation
Industry : Office Automation Products
Countries : USA

Abstract:

The case study discusses the problems faced by leading document management company, Xerox, as a result of a change in the leadership and work culture. The case explores in detail the problems that arose during the tenures of Paul Allaire as well as Rick Thoman. The case also mentions briefly the steps taken by the current CEO Anne Mulcahy to bring back the company to its erstwhile glory and restore employee confidence.

Issues:

» Importance of treating HR as an integral part of the organizational setup

Contents:

  Page No.
Introduction 1
Background Note 1
People Problems - I 3
People Problems - II 4
The Future 5
Exhibits 7

Key Words:

Leading, document management, company, Xerox, leadership, work culture, problems, tenures, Paul Allaire, Rick Thoman, steps, CEO, Anne Mulcahy, glory, restore, employee confidence

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